Privacy policy

Last Updated: October 15, 2026

1. About This Privacy Policy

Mipedm respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how Mipedm collects, uses, stores and discloses personal information when customers visit our website, place orders, communicate with us, subscribe to marketing communications or otherwise interact with our online store.

Mipedm is operated from the United Kingdom and sells products to customers, including customers located in the United States.

For United Kingdom privacy requirements, this Privacy Policy is based on the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy and electronic communications regulations, including the Privacy and Electronic Communications Regulations 2003 (PECR), to the extent those laws apply to Mipedm.

For customers in the United States, Mipedm handles personal information in accordance with applicable U.S. federal and state privacy laws.

We collect personal information that is reasonably necessary to operate our store, process orders, provide customer support, maintain website security and meet applicable legal obligations.

2. Personal Information We Collect

Depending on how you interact with Mipedm, we collect:

• Name and contact details;
• Email address and telephone number;
• Billing and shipping information;
• Order history and purchase details, including information about collectible action figures, toys, games, character collectibles, apparel, jackets and coats purchased through our website;
• Payment transaction information and payment status;
• Account information when an account is created;
• Customer service communications and enquiries;
• Return, refund and product-related information;
• Marketing preferences;
• Device and browser information;
• IP address and online identifiers;
• Cookies and similar technologies;
• Website usage and analytics information;
• Fraud-prevention and security information.

Mipedm does not intentionally collect sensitive personal information as part of ordinary retail transactions unless the information is reasonably necessary for the transaction or required by applicable law.

We do not collect sensitive personal information for unrelated marketing purposes.

3. How We Collect Personal Information

We collect personal information:

• Directly from customers during checkout;
• When customers create an account;
• When customers contact our support team;
• When customers submit forms or enquiries;
• Through cookies and similar website technologies;
• Through Shopify and e-commerce service providers;
• Through payment providers and payment networks;
• Through delivery and tracking providers;
• Through fraud-prevention and security services.

Personal information may also be collected automatically when customers browse our website, including technical information about devices, browsers and website interactions.

4. How We Use Personal Information

Mipedm uses personal information for the following purposes:

• Processing and fulfilling orders;
• Processing payments and refunds;
• Arranging delivery and tracking;
• Providing customer support;
• Responding to enquiries and complaints;
• Managing returns and warranty-related matters;
• Improving website functionality and customer experience;
• Maintaining website security;
• Preventing fraud and unauthorized transactions;
• Analysing website performance;
• Managing marketing communications;
• Meeting taxation, accounting and legal obligations;
• Protecting our legal rights and resolving disputes.

We do not use personal information for purposes unrelated to operating our store unless permitted by applicable law or the customer has provided the required consent.

5. Sharing and Disclosure of Personal Information

Mipedm does not sell, rent or trade customers' personal information.

We do not share personal information with unrelated third parties for their own independent marketing purposes without appropriate consent or another lawful basis.

We share personal information with service providers that assist us in operating our business, including:

• Shopify and e-commerce platform providers;
• Payment processors and payment networks;
• Shipping and delivery providers;
• Customer support providers;
• Website hosting providers;
• Analytics providers;
• Advertising and marketing technology providers;
• Fraud prevention and security providers;
• Professional advisers;
• Government authorities where required by law.

We provide service providers with the personal information required to perform the relevant service or comply with the relevant legal obligation.

6. Cookies, Analytics and Advertising Technologies

Mipedm uses cookies and similar technologies to operate, secure and improve our website.

Cookies may be used for:

• Shopping cart functionality;
• Checkout operation;
• Account functions;
• Website security;
• Fraud prevention;
• Website analytics;
• Performance measurement;
• Advertising measurement and personalisation.

Where applicable law requires consent for non-essential cookies or tracking technologies, Mipedm obtains that consent before using those technologies.

Customers may manage cookie preferences through available website controls or browser settings.

Third-party providers may process information according to their own privacy policies.

7. Marketing Communications

Mipedm may send promotional communications about products, offers, updates and services in accordance with applicable law.

Marketing communications include an option to unsubscribe.

Customers may stop receiving promotional communications at any time by:

• Using the unsubscribe link included in marketing emails; or
• Contacting hello@mipedm.com.

Order confirmations, shipping updates, security notifications and other service-related communications are separate from promotional marketing.

8. Payment Information Security

Payments are processed through secure payment providers and payment networks.

Mipedm does not store complete payment card numbers or security codes on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

For additional information about payment processing, please review our Payment Terms.

9. International Data Processing

Mipedm is operated from the United Kingdom and serves customers in the United States. Some service providers used by Mipedm may process personal information outside the United Kingdom and outside the United States.

These providers include:

• Shopify;
• Payment providers;
• Analytics providers;
• Hosting providers;
• Security providers;
• Marketing technology providers.

Where the UK GDPR applies, Mipedm takes the steps required under applicable international data transfer rules before transferring personal information to a country outside the United Kingdom. These steps may include relying on applicable adequacy regulations, appropriate safeguards or another lawful transfer mechanism.

10. Data Security

Mipedm uses reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures include:

• Secure payment processing;
• HTTPS/TLS encryption;
• Access controls;
• Authentication measures;
• Fraud monitoring;
• Security procedures with service providers.

No internet transmission or storage method can be guaranteed completely secure.

11. Data Retention

Mipedm retains personal information for the periods necessary to:

• Provide services;
• Maintain transaction records;
• Resolve disputes;
• Prevent fraud;
• Meet legal obligations.

When personal information is no longer required for these purposes, Mipedm takes reasonable steps to delete or de-identify the information, subject to applicable legal requirements.

12. Access, Correction and Deletion Requests

Customers may request:

• Access to personal information held by Mipedm;
• Correction of inaccurate or incomplete information;
• Deletion of personal information where permitted by applicable law.

Requests can be submitted to:

Email: hello@mipedm.com

Phone: +44 188-856-2982

Address: Mansewood, Woodhead, Turriff, SCT AB53 8LT, United Kingdom

Mipedm may verify the customer's identity before processing a privacy request.

Certain information may need to be retained when required by law, necessary to complete transactions, resolve disputes, prevent fraud or maintain required business records.

13. U.S. Privacy Rights

For customers located in the United States, privacy rights depend on the applicable federal or state law and whether Mipedm is subject to that law.

Where a U.S. privacy law provides applicable rights, customers may have rights relating to:

• Access to personal information;
• Correction of inaccurate personal information;
• Deletion of personal information;
• Information about how personal information is collected, used and disclosed;
• Opting out of certain sales, sharing or targeted advertising uses of personal information;
• Limiting certain uses of sensitive personal information;
• Appealing a privacy-rights decision where required by applicable law.

Mipedm does not sell customers' personal information.

Mipedm does not use personal information for purposes that are unrelated to operating the store unless permitted by applicable law or the customer has provided the required consent.

Customers may submit privacy requests using the contact information in Section 16.

14. Privacy Complaints

If you have concerns about how Mipedm handles your personal information, please contact us using the privacy contact information in Section 16.

Mipedm acknowledges privacy complaints within two business days and aims to provide a substantive response within ten business days.

For customers whose information is protected by applicable United Kingdom data protection law, complaints may also be made to the Information Commissioner's Office (ICO).

15. Children's Privacy

The Site and Mipedm services are not intended for children under 16 years of age.

Mipedm does not knowingly collect personal information directly from children under 16 for purposes prohibited by applicable law.

When Mipedm identifies personal information collected from a child in violation of applicable legal requirements, Mipedm deletes or otherwise processes the information as required by law.

16. Contact Information

For questions about this Privacy Policy, personal information or privacy requests, please contact Mipedm:

Store Name：Mipedm

Website
https://www.mipedm.com

Business Address
Mansewood, Woodhead, Turriff, SCT AB53 8LT, United Kingdom

Email
hello@mipedm.com

Phone
+44 188-856-2982

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (UK Local Time, Europe/London)

Saturday, Sunday and UK Public Holidays: Closed

Normal Response Time: Within two business days

17. Changes to This Privacy Policy

Mipedm may update this Privacy Policy when our services, website functions, service providers or legal requirements change.

The updated version will be published on this page with the revised Last Updated date.